Anny (“we”, “us”) is operated by [Legal entity name — company registration pending], registered address [Registered address — to be completed], Nairobi, Kenya. Contact us at hello@anny.ke. These terms are with you, “the client”, whether you book as a guest or through an account.
Anny is a mobile car wash platform: you book a vehicle wash for a time and place you choose, and a vetted, named cleaner comes to you. One vehicle per booking. We currently operate in Kileleshwa, Kilimani, Lavington, Parklands, Riverside, Westlands — booking outside these areas joins a waitlist and is not fulfilled. Prices are published in the app before you give any details and are quoted in Kenyan Shillings (KES).
The price shown at booking is fixed to that booking: it does not change afterwards even if our published prices move later. A plan (Essential, Comfort or Intensive) gives a discount against the one-off price for the same vehicle class and bills per visit generated, not per calendar month. Add-ons can only be booked alongside a scheduled wash, never on their own, and their price is shown before you confirm.
A wash with interior work requires you to arrange key handover — either present at the time, or through an access arrangement you set at booking. Without it, only the exterior can be washed.
Before any cleaning line starts, your washer records a walkaround of your vehicle — six photos (front, rear, left, right, interior front, interior rear) and any existing marks. You are notified to review it. If you do not respond within the review window, it is treated as acknowledged. This record is what any damage claim during the visit is judged against: if you believe your vehicle was damaged during the wash, dispute the walkaround from the app and our team reviews the claim against the photos and the marks noted before any work began.
Every checklist line on your wash is photographed before and after. If you rate a visit below four stars, or report a problem within 24 hours of the wash, we redo it free of charge within 72 hours. A four- or five-star rating is never contested by us; a lower one is never dismissed.
We take reasonable care in vetting and training every washer, and the pre-wash walkaround exists specifically to protect you against a wrongly attributed scratch. Our liability for a proven case of loss or damage caused by a washer during a booked visit is limited to the fair cost of repair or, where repair is not reasonable, the diminished value directly caused — and, in any case, does not exceed the total amount you paid for the visit concerned, except where a limitation would be unlawful under the laws of Kenya. We are not liable for pre-existing condition, for valuables left in the vehicle contrary to clause 9, or for delay caused by weather, traffic, or your own unavailability at the agreed time.
We may update these terms as the service changes — a new city, a new service, a clarified rule. Changes take effect once published here; anything you already booked is honoured under the terms in force when you booked it. We will flag a material change in the app.
These terms are governed by the laws of Kenya. Any dispute that cannot be resolved directly with us — start at hello@anny.ke — falls under the jurisdiction of the courts of Kenya.
Questions about these terms, a booking, or a complaint: hello@anny.ke, or through the app.
